Troubleshooting Guide:
GBG Spin Fast Freeze 12 x 2 Machine

Please see the below common faults and solutions.

If the below doesn’t fix the issue, please get in touch and we will do everything we can to get your machine up and running again as quickly as possible.

No Power

If the machine won’t turn on at all there are a few things to try:

  1. First, test that the wall socket is working properly by testing a different appliance in the socket. If the second appliance also doesn’t turn on it is likely that the wall socket is broken, and you should plug the machine into a different socket.

  2. If the wall socket is working properly, the fuse in the machine may have blown. If you are able, change the fuse for a new 13 amp fuse.

Mixer Not Spinning

If one or both mixers aren’t spinning, try the following:

  1. Check that nothing is caught inside the bowl obstructing the spiral.

  2. Check that the mix ratio is correct. If there is too much water in the mix, it will over-freeze into a solid block of ice which will stop the mixer.

Not Freezing – On Both Sides

  1. Check the airflow around the machine. The machine should have plenty of space on either side to allow air to be taken in to cool the machine. Make sure there is space around the machine and that nothing is blocking the vents. This includes removing glasses, cups, menus, etc. that may be next to the machine (we recommend 15cm on each side).

  2. If the machine has plenty of space and is still not freezing, the condenser filter may be clogged. The filter should be cleaned out regularly to keep the machine working properly. Hoover and brush the filter to remove any dust. See images below for details on how to remove the side panel cover and access the condenser filter.

    ATTENTION! Condenser fins are very sharp. Use caution when cleaning.

  3. Is the mix ratio correct? Icely Done mix should not be diluted more than 1 to 1 with water (1 litre of water for every litre of mix). If you add too much water, solid ice will build up on the central metal core and a safety mechanism will turn off the freeze function.

ATTENTION! Condenser fins are very sharp. Use caution when cleaning.

Not Freezing – One Side Only

  1. Is the mix ratio correct? Icely Done mix should not be diluted more than 1 to 1 with water (1 litre of water for every litre of mix). If you add too much water, solid ice will build up on the central metal core and a safety mechanism will turn off the freeze function.

  2. Is the thickness correctly set? The thickness/viscosity of the mix can be adjusted using the red screw near the back of the machine. To adjust the thickness, you will need to turn the screw at the back of the machine as per the below image. The machine you have may look slightly different, but the principle is the same.

    Turn the adjustment screw clockwise to increase thickness and counter-clockwise to decrease viscosity. When adjusting for a thicker product, the thickness indicator will lower. For a thinner product, the indicator will rise.

Over Freezing

  1. Is there enough mix in the machine? The less mix you have in the machine the thicker the mix will become. It will also have less weight behind it and so pour slower. Each machine will have a different minimum fill level, but we recommend refilling the machine once you can clearly see the back of the cooling core.

  2. Is the thickness correctly set? See point 2 in the section above..

Leak

If the machine has a leak the first thing to do is find where the leak is coming from. It is normal for condensation to form and run to the front of the machine and drip into the drip tray. If the dripping is more often than you would expect or contains lots of mix, then you most likely have a break in either the bowl or the seals.

  1. Are all the seals placed correctly? Remove the tank and check that all the seals are in the correct place and the correct way round.

    There are 3 seals to check are:

    • On the tap / dispenser

    • At the rear of the tank (Red)

    • Between the mixer and the cooling cylinder (White)

  2. If all the seals are placed correctly, check for breakages. Remove the tank and seals and inspect them thoroughly for tears/cracks. If you find a break in either the bowl or seals, contact us immediately so that we can arrange replacement.

  3. If no breaks can be found, clean and lubricate the seals. Dirty or unlubricated seals will not form a watertight seal. Rebuild the machine, ensuring everything is positioned correctly. Test by filling the tanks with water (do not turn the machine on when it is filled with water). Once filled with water wait to see if the leak returns. The amount of time you will have to wait will depend on how fast the leak was. A fast leak should reappear within minutes but if the leak was a slower more intermittent leak you may want to leave the machine for a few hours to confirm that the problem has been resolved.

    When rubber seals are washed in a boiling water they will warp and stretch. For this reason, do not wash any machine parts in a glass/dish washer.